Help desk & support ticketing software refers to a computer program that enables customer-care operators keep track of user requests and deal with other customer-care-related issues. It is what makes customer-care service efficient and enterprising.

Generally, Help desk & support ticketing software is part of an umbrella category called service desk, which includes asset management and IT service management. Oftentimes, the two terms are used interchangeably. Nevertheless, Help desk & support ticketing software specifically refers to the system that addresses customer queries.

Indeed, customer service and Help desk & support ticketing software systems have become increasingly popular in recent times. According to a recent report, there is massive increase in sales of customer relationship management (CRM) software, which includes Help desk & support ticketing software across the globe.